Return Policy Page

Return & Refund Policy

At Sri Mathiya Infra, customer satisfaction is our priority. We strive to ensure a smooth and transparent return and refund process.

1. Eligibility for Returns

Returns are accepted if:

The product is damaged, defective, or incorrect

The request is raised within 7 days of delivery

The product is unused and in original packaging

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Products damaged due to misuse

Items without original packaging or invoice

Installed or used appliances (unless defective)

3. Return Process

To initiate a return:

Contact our support team with order details

Provide photos/videos (if product is damaged)

Our team will guide you through pickup or return steps

4. Refund Policy

Refunds will be processed after product inspection

Refunds will be credited to the original payment method

Processing time: 5–10 business days

5. Replacement

Eligible products may be replaced instead of refunded, based on availability.